Urgent veterinary care when your pet needs help
Emergency Vet Care & Out-of-Hours Support
If your pet becomes suddenly unwell or injured, contact us straight away. Emergencies during our normal opening hours are prioritised by our veterinary teams, while a dedicated out-of-hours provider cares for pets when our practices are closed.
Out of hours emergency?Call: 02920 001 454 or your practice number – available when our practices are closed.
Urgent Care During Opening Hours and Out of Hours
Emergencies that happen during our normal opening hours are always treated as a priority. If you are worried that your pet needs urgent attention, call the practice so the team can advise you and prepare for your arrival.
Outside our normal opening hours, emergency care is provided by a dedicated out-of-hours service. The vets and nurses working there focus on nights and weekends, so they are ready to care for urgent cases when our daytime teams are off duty.
If you need help out of hours, call your usual Live Well Vets practice number as normal. Your call will be redirected to the out-of-hours provider, who will advise you what to do next and where your pet should be seen.
When your pet needs urgent help
How Emergency Care Works
Call Us First
Priority During Opening Hours
Urgent cases are prioritised during our normal opening hours, with the veterinary team assessing what your pet needs as quickly as possible.
Dedicated Out-of-Hours Care
When our practices are closed, your call is redirected to a dedicated out-of-hours provider whose team focuses on emergency care at nights and weekends.
Clear Next Steps
The team will tell you what to do next, where your pet should be seen and whether there is anything you need to do before travelling.
Where to find us
Emergency Vet Care in Llantrisant, Caerphilly and Whitchurch
Caerphilly
- Unit 12, Afon Court, Bedwas House Industrial Estate Caerphilly CF83 8XP
Common Questions
Frequently asked questions
What counts as a veterinary emergency?
What should I do if my pet is ill out of hours?
Should I call before bringing my pet in?
Need Urgent Veterinary Help?
Call your nearest Live Well Vets practice if your pet needs urgent help. If we are closed, your call will be redirected to our dedicated out-of-hours provider.
