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Live Well Pet Club
Complete, worry-free preventative healthcare for your cat, dog or rabbit
Membership includes:
  • Vaccinations
  • Health Checks
  • Flea, tick & worm treatment Delivered to your door!
  • Unlimited nail clips
  • Unlimited weight clinics

...plus a range of further benefits and discounted services, all designed to give your pet everything they need to stay healthy.

See all the benefits
Join online

We’d do anything for our pets, wouldn’t we?

Whether it’s the fun of watching a young pup playfully exploring the world around them or the comfort of an old friend constantly by your side or asleep on your lap – the companionship our pets give us is priceless.

But because your faithful friend can’t tell you when they’re feeling unwell – and sometimes you can’t see when there’s anything wrong either – you want reassurance…

  • reassurance that, as a responsible pet owner, you’re making the right choices to give you and your pet a long and happy life together,
  • reassurance that regular check-ups and early detection of any potential problems give the best chance of a positive outcome,
  • reassurance that if something doesn’t seem quite right (maybe your pet seems a little under the weather?) you have quick access to a vet or vet nurse who can assess the situation for you.

We’re pet owners too – so we understand how this feels.

That’s why, when we designed our healthcare plan, we decided that complete peace of mind was the most important priority.

What better way to give your pet the very best opportunity for a long and happy life?

To find out more about the benefits Live Well Pet Club membership brings, please read on – or ask a staff member.

We choose Live Well Pet Club membership for our own pets. We hope you will too…

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Reasons to join the Live Well Pet Club today

Your Live Well Pet Club membership provides the most comprehensive and cost-effective way to give your pet everything they need to stay healthy:
  1. Annual booster vaccinations using the best and most effective vaccines, covering:
    – Distemper, Hepatitis, Parvovirus, and Leptospirosis in dogs
    – Feline Leukaemia, Feline Flu, Feline Enteritis and Feline Herpes in cats
    – Myxomatosis and both variants of Viral Haemorrhagic Disease in rabbits
  2. A complete health examination with your vet each year – during vaccination
  3. Additional health check with a nurse at 6 months
  4. Flea and tick treatment Delivered to your door!* – the most effective prescription products to keep your pet flea and tick free throughout the year
  5. Year-round worm prevention Delivered to your door!* – we’ll recommend the treatment most suitable for your pet and best at protecting your family
  6. UNLIMITED nail clips with a veterinary nurse, as often as necessary
  7. UNLIMITED weight clinics with a veterinary nurse, as often as necessary
  8. FREE Insurance Admin Fees – Never pay for insurance claims
Discounts on the following items:
  1. 25% off Kennel Cough vaccination
  2. 50% off microchipping – the best chance of being reunited with your pet if they are lost
  3. 10% off dentals – including scale and polish, extractions, and incisor burring for rabbits
  4. 10% off Rearguard® flystrike prevention – for rabbits only
  5. 10% off blood pressure measurements
  6. 10% off in-house lab tests including: – Blood tests – Urinalysis – Microscopy
You also benefit from:
  1. No annual renewal fee
  2. Your membership price is fixed for 12 months
  3. Convenient payment by monthly direct debit
*Flea and worm treatment delivery service included in every cat and dog plan

Our home delivery service is a convenient way for your cat or dog’s flea and worm treatment to be delivered straight to your door every 3 months.

JOIN ONLINE TODAY

How much does it cost?

Small Dog

Up to 10kg

£16.25

/month

Medium Dog

10.1kg – 25kg

£18.25

/month

Large Dog

25.1kg – 40kg

£21.75

/month

X-Large Dog

More than 40kg

£31.00

/month

Cat

Any size

£17.25

/month

Rabbit

Any size

£12.50

/month

Small Dog

Up to 10kg

£16.25

/month

Medium Dog

10.1kg – 25kg

£18.25

/month

Large Dog

25.1kg – 40kg

£21.75

/month

X-Large Dog

More than 40kg

£31.00

/month

Cat

Any size

£17.25

/month

Rabbit

Any size

£12.50

/month

JOIN THE CLUB

How do I join?

Joining takes just a few minutes, and you’ll have the peace of mind that comes with knowing your pet receives the very best in year-round preventative healthcare.

Please have your bank payment details handy so we can take your first month’s payment and set up your monthly direct debit.

Join Online

It's really quick an easy!

CLICK HERE TO JOIN ONLINE
Join over the phone

Call 02921 851 632

Join in the practice

Speak to a member of the team whilst you visit

Click here to view the Live Well Pet Club Terms & Conditions

JOIN ONLINE COMING SOON!

Register your interest today

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Terms and conditions of Live Well Pet Club membership

When joining the Live Well Pet Club you are accepting these terms and conditions. It is important to read them carefully, and please ask a member of staff if you have any queries.

  1. The Live Well Pet Club is a rolling annual preventative healthcare programme. The Live Well Pet Club is not an insurance policy.
  2. Membership of the agreement constitutes an agreement between you and Live Well Vet Membership and benefits are not transferable to another practice.
  3. You will receive discounted products and services during the course of your membership including, but not limited to, vaccines and flea / worming / tick treatments and a full health check with one of our vets. Full details of what is included are available from the practice.
  4. The fee for your pet will be determined by its species, age and weight.
  5. Of course, your pet can still receive treatment outside the scope of the Live Well Pet Club and this will be charged in accordance with the practice’s normal fees, terms and conditions.
  6. These Live Well Pet Club terms and conditions should be read in conjunction with any additional information including, but not limited to, literature provided by the practice detailing what is included in the Live Well Pet Club. That literature forms part of these terms and conditions.
  7. Your responsibilities – you are responsible for following our vets’ and nurses’ guidance, and for ensuring your pet attends the practice regularly for the preventative healthcare checks which are included as part of your membership of the Live Well Pet Club. If we are unable to maintain your pet’s health because you haven’t followed guidance or attended the practice we may need to terminate your membership. Termination would be in writing as outlined below, and with immediate effect.
  8. Your membership fees will be collected by Direct Debit on a monthly basis.
  9. We use Easy Direct Debits Limited to collect Direct Debits on our behalf, and your bank statements will show a payment to Easy Direct Debits on behalf of Live Well Vets. For the avoidance of doubt, your agreement is with Live Well Vets Ltd. Easy Direct Debits Limited merely provide support to the practice, which includes transferring your payments.
  10. Membership for each pet will renew automatically on the anniversary of the date that your pet joined the Live Well Pet Club.
  11. We will tell you in advance, in writing, if there is to be a change in membership fees on your renewal date. We will always give you at least 30 days’ notice of any change in fees as a result of our annual review.
  12. In between our annual fees review, your pet’s monthly fees may also change as your pet’s age / weight change. A change in fees due to a change in weight / age will take effect as soon as is reasonably practical. This applies to both increases and decreases in weight.
  13. Failed Direct Debit payments, eg because of a lack of available funds, cause a significant increase in administration costs for the practice. We reserve the right to charge an administration fee of £10 for each failed payment. This administration charge will be added to your account.
  14. After a failed Direct Debit payment, we will re-present our payment request to your bank after 3-5 working days.
  15. If the second payment request also fails, a second administration charge may be added to your account. We will make a third and final payment request to your bank after a further 3-5 working days. If this payment request is unsuccessful your Live Well Pet Club membership will be cancelled automatically and your pet will no longer receive the associated benefits and discounts.
  16. If your Live Well Pet Club membership is cancelled automatically because of failed direct debits, your account will be reviewed and you will be charged the full price of any products and services received during the course of your membership, minus any membership fees received to date.
  17. Ending our agreement / cancelling your membership:
    • You may cancel your membership on your anniversary date (which is the anniversary of the date you joined) by giving us not less than two weeks’ notice.
    • If you cancel your membership before your anniversary date, we will review your account and, where applicable, charge you retrospectively the full price of any products and services received during the course of your membership, minus any membership fees received to date.
    • We may end our agreement by giving you written notice as outlined below.
  18. Unpaid bills relating to your membership fees, treatment received or medicines dispensed will be handled in accordance with our standard terms and conditions (available on request) and may be referred to a third party debt collection agency.
  19. Notice:
    • With regard to this agreement, either party wishing to give notice to the other should do so in writing.
    • ‘In writing’ includes emails, letters sent by post, or delivered by hand.
    • When we write to you by post, we will use the address most recently provided.
    • If you wish to write to us, please use the email address Llantrisant@livewellvets.co.uk or send letters to Live Well Pet Club Administration, 9/11 Ely Vally Road, Pontyclun, CF72 8AL
  20. Should you ever have cause to complain about the service you receive, please follow the practice’s normal complaints procedure (available on request).

How we use your information

  1. Easy Direct Debits Limited and Live Well Vets will hold and use your personal data (as defined by UK data protection laws) for the purpose of administering your preventative healthcare plan.
  2. Both Live Well Vets Ltd and Easy Direct Debits Ltd may record and monitor inbound and outbound telephone calls for training purposes. These calls may also be referred to in relation to any future queries.
  3. We will take all reasonable precautions to ensure the security of your data. Your data will not be shared with anyone else unless there is a legal requirement for us to do so.
  4. You have the right to see your personal data. If you have any queries about the data we hold, or how we use it, please write to either Live Well Pet Club, 9/11 Ely Vally Road, Pontyclun, CF72 8AL or Easy Direct Debits, 18 Albert Road, Bournemouth, BH1 1BZ.

Easy Direct Debits Limited is a company registered in England and Wales with company number 09633942 whose registered office is at Ebenezer House, 5a Poole Road, Bournemouth, BH2 5QJ

Live Well Vets is a limited company registered in England and Wales with company number 12249332 whose registered office is at 9/11 Ely Vally Road, Pontyclun, CF72 8AL

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