My first experience at this new vet in Bedwas was a very sad one. I had to say goodbye to my 15yr old soul cat. They were exceptionally kind, patient, caring, and took so much time with me. I was very emotional and everyone from the vet, nurses, and reception staff, were so sweet, and explained the whole process, taking me through a really difficult time, fully explaining the cost, and step by step what was going to happen. They treated my boy with such dignity. The aftercare and thoughtfulness was very touching too, when collecting my boy's ashes and finding the card, paw prints, flower seeds, all so beautifully packaged. I am very grateful to everyone at Bedwas, and will hopefully see you again soon - my 15yr old girl is thankfully very well but badly needs her nails trimmed. RIP Fidget ❤
Response from the owner:Hi Ruth,
Thank you for taking the time to leave such a kind review. We’re so sorry that your first visit to us had to be under such sad circumstances, and for the loss of your much-loved Fidget. It means a great deal to know the team at Bedwas were able to support you with kindness, patience, and clear explanations during such a difficult time, and that Fidget was treated with the love he deserved.
We’re also really glad the aftercare and little touches brought some comfort. When you’re ready, we’d be very happy to see your 15-year-old girl and help with her nail trim. ❤️🐾