Live Well Vets (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use, store, and protect your personal information in line with UK GDPR and the Data Protection Act 2018.

1. Information We Collect

• Identity & Contact Data: name, address, phone number, email.
• Pet Information: pet name, species, breed, date of birth, medical history.
• Appointment & Service Data: treatments, prescriptions, referrals, health plan membership.
• Financial Data: payment details (processed securely by third-party providers).
• Technical Data: IP address, browser type, device, cookies, and website usage data.
• Communication Data: enquiries, forms, feedback, or complaints.

2. How We Use Your Information

• Provide veterinary care and services to you and your pets.
• Manage appointments, prescriptions, and clinical records.
• Process payments and manage accounts.
• Administer our Live Well Pet Club health plan.
• Send reminders for appointments, vaccinations, and treatments.
• Communicate updates, offers, and news (where consent is given).
• Comply with legal or regulatory requirements.

3. Legal Basis for Processing

• Contract – to deliver the veterinary services you request.
• Legal Obligation – to meet veterinary regulatory requirements.
• Consent – for optional communications such as newsletters or offers.
• Legitimate Interests – to improve our services and manage our business effectively.

4. Sharing Your Information

We will never sell your data. We may share personal data with:

• Referral practices, diagnostic laboratories, or out-of-hours providers (with your consent where required).
• Payment providers, insurers, or IT service providers.
• Regulators, professional bodies, or insurers where required by law.

5. Data Retention

We keep personal data only as long as necessary to fulfil the purposes it was collected for, including legal, clinical, and accounting requirements.

6. Your Rights

Under UK GDPR, you have rights to:

• Access the personal data we hold about you.
• Request correction or erasure of your data.
• Restrict or object to processing.
• Withdraw consent at any time (where consent was the lawful basis).
• Request data portability.

To exercise these rights, please contact us at:
INFO@LIVEWELLVETS.CO.UK or call
LLANTRISANT NUMBER /
CAERPHILLY NUMBER.

7. Cookies & Website Use

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some site features may not function properly. See our
Cookie Policy for details.

8. Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

9. Contact Us

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/.